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Customer service. Rude sales clerks, incompetent bank tellers, voicemail systems that trap you in never-ending loops.... At times, it seems like the idea of ?customer service? has gone the way of the dinosaur. We?ll talk about why, and what some companies are doing to turn that trend around. Trish?s guest is Chris DeVany, President of Pinnacle Performance Improvement Worldwide, a consulting & training firm that focuses on management and development. www.pinnaclecg.com