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Technologies like email, cell phones and chat rooms have made communicating in the information age quick and efficient. But some feel it’s also made it less personal. That’s why Laura’s guest says writing letters by hand is still as important as ever-and still the classiest way to correspond. Margaret Sheppard is the author of “The Art of the Handwritten Note: A Guide to Reclaiming Civilized Communication” www.randomhouse.com/broadway/