Customer Service http://nhpr.org en Jeopardy Champ Supercomputer "Watson" Has A New Job: Customer Service http://nhpr.org/post/jeopardy-champ-supercomputer-has-new-job-customer-service <P>If you’ve ever felt like customer support from a call center is a hopeless case, there are now statistics to back that up. <EM>Forbes</EM> <A href="http://www.forbes.com/sites/tompost/2013/06/04/the-best-and-worst-customer-service/">recently reported</A> that fifty percent of calls that go through call centers go unresolved. IBM hopes to change that by putting their new star employee on the job - a super-computer named Watson. Wed, 05 Jun 2013 18:47:33 +0000 Virginia Prescott 28878 at http://nhpr.org Jeopardy Champ Supercomputer "Watson" Has A New Job: Customer Service