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New Fairpoint CEO Promises to Cut Costs, Improve Service
By Elaine Grant on Tuesday, June 16, 2009.
Incoming Fairpoint CEO David Hauser promises to improve the company’s customer service and financial performance.
NHPR’s Elaine Grant has more.
CEO David Hauser admits that he faces challenges running Fairpoint, which took over Verizon’s northern New England land lines last year.
As a four-year veteran of Fairpoint’s board and chairman of the compensation committee, he’s familiar with the company and its problems.
The phone company has angered thousands of customers with poor service and frustrating billing problems.
Despite those issues, it awarded more than $2 million in bonuses and stock to seven executives last year.
That prompted the New Hampshire Consumer Advocate to call on Fairpoint to have the executives return the bonuses.
David Hauser:
“Those performance based bonuses were as a result of getting the deal closed. Obviously the compensation committee in electing to grant those, did not consider them excessive.”
When he takes over as CEO July first, Hauser says he will improve customer service and ramp up marketing and sales while also cutting costs and restructuring the company’s debt.
For NHPR News, I’m EG.
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Since fairpoint took over Verizon, our bill has been srewed up. Fairpoint has been sending our bill to an address we haven't been at for 2 yeasrs. Finally with no notice to our address where the service is located, they decide to shut off our service. I have been trying to fix the problem and they have the worst customer service dept I have ever delt with. Very unprofessional and not very helpful at all. I wish a new copany will eventually take over that is more on top of issues.