The attorney general’s office says the Fred Fuller Oil company has pledged to get caught up on its backlog of deliveries by Friday.
Senior Assistant Attorney General James Boffetti says his office met with Fuller and his lawyer to address complaints from customers who were running low or were out of oil.
“He has a delivery problem. He has a backlog of deliveries. We need him to have a plan in place to respond to that. We need him to have working phones so that people can call and make contact when they’re having difficulties. He just needs to get caught up. He needs to get peoples’ tanks filled and get their heat back on.”
Boffetti says roughly 500 people have called a 24-hour emergency hotline set up by the state on Tuesday.
With approximately 30,000 customers, Fred Fuller accounts for 30 percent of the state’s entire home heating oil market.
Boffetti says other heating oil companies have stepped up to help as many customers as they can.
