If you’ve ever felt like customer support from a call center is a hopeless case, there are now statistics to back that up. Forbesrecently reported that fifty percent of calls that go through call centers go unresolved. IBM hopes to change that by putting their new star employee on the job - a super-computer named Watson. You remember Watson, right?
Premium TV channels like HBO, Showtime, and AMC are pricey, and with many programs available on Netflix, Hulu, and other online sources, viewers are cutting the cable cord. Those hanging on say they want to watch what they want, when they want it.
In a product launch last Tuesday, gamers around the world waited with bated breath to see what innovations the Xbox One, Microsoft’s third console entry, would offer the gaming world.
The exhibition was sleek, innovative, trendy...and made almost no reference to gaming. Maybe not surprising, given that online entertainment usage outstripped online gaming for the first time last year. Here to discuss what Microsoft’s new console means for the future of home entertainment technology is Jamin Warren, co-founder of Killscreen and former culture reporter for the Wall Street Journal.
Earlier this week, Yahoo!'s board of directors approved the tech company’s one point one billion dollar purchase of the micro-blogging site Tumblr, the latest move in CEO Marissa Mayer’s bid to revive the flagging tech company. The purchase has some Tumblr users up in arms, and others simply shrugging their shoulders at what just seems like the latest acquisition in the wake of so many to come before it.
Joining us to explain a bit more what the purchase of Tumblr means for Yahoo! and fans of the site is Lance Ulanoff, Editor in Chief at Mashable.
A new data collection tool is being heralded as the first “mood ring” of the social media world. The “twittersphere” has become the home for millions and millions of micro-stories - fleeting tales of everyday life broadcast to the masses. Now, researchers at the University of Vermont are looking to extract a social pulse from Twitter’s vast output. Millions of tweets have been processed through UVM’s Hedonometer, which measures collective levels of happiness over space and time. Here to discuss the project - and the newly launched website, is Chris Danforth, associate professor at the University of Vermont’s Department of Mathematics and Statistics and one of the developers behind the Hedonometer.
A government lab announced earlier this month that it’s been operating a quantum internet at Los Alamos for the past two years. Which led us to wonder, um, WHAT IS A QUANTUM INTERNET??? Joining us to explain it is Rob Fleischman, Chief Technology Officer at Xero-Cole, and the guy we call to help us understand things like, you know, quantum technology.
Syria’s civil war is now in its third year. More than 70,000 people have been killed; more than 1.4 million people have fled their homes; lives and families have been shattered; landmarks decimated and the economy is crumbling. Among those seeking refuge in neighboring Jordan are innovators and diaspora entrepreneurs who may well be seeding the ideas and infrastructure of Syria’s future. Patrick Clark is a reporter for Bloomberg Business Week covering small business and entrepreneurship and wrote about a tech boot camp for Syrians working in Jordan with Sarah Topol.
Google Glass -- a glass-lens like device which allows users to access the internet, take photos and film short snippets, is slated for retail release at the end of this year or in early 2014. Already, the wearable computer has been preemptively banned in large parts of Las Vegas, and legislators in at least one state are trying to make it illegal to use while driving. While there could be some tough legal battles ahead, that may not be the biggest hurdle facing Google Glass. Marcus Wohlson is a staff writer for Wired Business…and he wonders if Google Glass may just be too dorky to go mainstream.
“Internet Addiction Disorder” is a disputed diagnosis in academic and mental health circles, but just try going a day without your daily habit of checking email, the news, weather, sports, recipes, and Facebook, and you may find yourself jonesing for access.
Last month, Vancouver hosted the Hacking Health Weekend Hackathon, a place for collaboration between technology experts and health officials from across Canada. A team of three in attendance created a game simulation that elicits understanding and empathy towards those suffering from autism. The first-person indie game is called “Auti-Sim”, and uses 3-D graphics to simulate the horrors of sensory overload. Taylan Kay is a developer behind the thought-provoking indie game, and joins us today.
The existence of planets outside our solar system was first confirmed in 1992. Since then, nearly 900 extra solar planets have been identified, with NASA’s Keppler Mission detecting more than 18,000 potential planets, including 262 in the so-called “Goldilocks Zone,” or habitable range from the stars they orbit. Now, the American Museum of Natural History is breaking new ground in the observation of far-distant planets using high-tech spectroscopy and software for Project 1640.
Last week, a Senate judiciary panel approved a measure to reinstate a ban on assault weapons. Those same legislators could have a whole new field of weaponry to contend with: homemade guns. A small, Texas-based company called “Defense Distributed” has been spearheading technological and legal advances behind the 3-D printing technology that could produce guns.
There was a time when locking the Vatican’s doors was enough to ensure secrecy over the process of choosing a new pope – but with at least seventeen cardinals on Twitter, and who knows how many on Facebook – the church isn’t taking any chances. The Vatican has now installed something called a “Faraday Cage” – a device sort of like the “Cone of Silence” from the 1960 spy comedy, “Get Smart”, designed to keep what happens in the Vatican… well, in the Vatican. Joining us today to unlock the secrets of the Faraday Cage is Rob Fleischman, Chief Technology Officer at Xero-Cole, and our favorite explainer of all things wired.