N.H. Nets $53K In Multi-State, $3.8M Settlement With Sirius XM Radio

Dec 4, 2014

New Hampshire will receive $53,000 as part of a multi-state, $3.8 million settlement with Sirius XM Radio.

New Hampshire was among 44 states and the District of Columbia to join in the investigation, which alleged that Sirius XM violated the states’ consumer protection laws by misleading customers.

Among the complaints was that the company didn’t honor requests to cancel contracts, that it automatically renewed contracts without the consent of customers, and failed to provide timely refunds.

As part of the agreement, Sirius has agreed to make it easier for customers to cancel their contracts and to be more transparent with changes in pricing.

The New Hampshire Attorney General’s office says customers seeking restitution must file a complaint with the consumer protection bureau.

All six New England states were part of the settlement.

The money New Hampshire receives will go toward consumer protection investigation and enforcement efforts.

Sirius XM spokesman Patrick Reilly released the following statement: "We are pleased to have reached agreements that resolve this investigation. The changes to our consumer practices that we agreed to are practices we have already implemented at SiriusXM."

"Under the terms of the settlements, we have agreed to provide, upon the request of the States, additional information about our consumer practices and to participate in a process designed to address any previously unresolved consumer complaints," Reilly said.  "In addition, we agreed to make a payment of approximately $4 million to the States that has no material financial effect on the company."